So, you’ve hired a new employee benefits advisor to assist you in developing and managing your employee benefits program. Perhaps you interviewed a few different benefit brokers to evaluate your options, or focused on and moved forward with just one firm that seemed like the perfect fit. Now, how do you measure the quality of service from your new benefits partner?
The two most important aspects of a business – finances and people – are often managed by two different people, with disparate focuses, agendas and personalities. The CFO and CHRO roles are critical to mid and large-sized businesses, but often challenged to come together to think strategically and develop common goals to meet company objectives.
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