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Benefits Support Specialist

Position Title: Benefits Support Specialist
Location: Grooms Benefits, Tampa Florida
Employment Type: Full-Time
Reports To: Broker/CEO
 
Our Company
 
Grooms Benefits is a boutique employee benefits firm based in Tampa, Florida that has specialized in providing exceptional client service and high-functioning employee benefit programs from almost 40 years. We are committed to giving you the very best employee experience, because we expect you to provide the very best employee experience for our clients.
 
Position Overview
 
Our Benefits Support Specialist will play a crucial role in the administration and support of employee benefits programs for our clients. This role involves working closely with HR teams, external vendors, and employees to ensure the smooth operation of benefits programs, including health insurance, ancillary benefits, and other employee perks. The ideal candidate will have strong communication skills, great attention to detail, and a commitment to providing excellent customer service to our clients.
 
What You Will Do
 
Benefits Administration:

• Assist in the day-to-day administration of benefit programs, including health, dental, vision, life insurance, short and long-term disability, financial benefits, and more.
• Coordinate and manage open enrollment periods, ensuring accurate and timely processing of enrollments, changes, and terminations.
• Maintain accurate and up-to-date benefits records and ensure compliance with federal and state regulations.

 
HR/Employee Support:

• Serve as the primary point of contact for employee benefits inquiries, providing accurate information and resolving issues promptly.
• Educate employees on available benefits, eligibility, and the enrollment process through one-on-one consultation and written communications.
• Assist employees with claims resolution, coordinating with insurance providers and third-party administrators as needed.

 
Vendor Management:

• Manage external benefits partners and vendors to ensure smooth delivery of services and resolve any issues that arise.
• Monitor vendor performance and provide feedback to ensure service quality and compliance with contractual agreements.

 
Compliance and Reporting:

• Assist in compliance practices regarding all federal, state, and local regulations related to employee benefits, including ERISA, COBRA, HIPAA, and ACA.
• Prepare and distribute required documents and notices, such as Summary Plan Descriptions (SPDs) and Summary of Benefits and Coverage (SBC).
• Assist with audits and prepare reports as required.

 
 Process Improvement:

• Identify opportunities for improving benefits processes and employee experiences.
• Participate in the development and implementation of new benefits programs and initiatives.
• Stay current with industry trends and best practices in employee benefits administration.

 
What You Need to Succeed
 
Education: 

• Bachelor’s degree or higher

 
Preferred Qualifications:

• A Florida 2-15 Life & Health license, or the desire and ability to obtain one.
• 2+ years’ experience in a similar insurance or related health care customer service environment.
• A positive, can-do attitude with a willingness to roll up your sleeves and learn.

 
Skills:

• Ability to maintain a close working relationship with current agency leaders, but also have the ability to work independently with minimal supervision.
• Understand efficient working knowledge of established brokerage processes and procedures; project tracking, client history, communication, and documentation facilitated through Microsoft Office programs.
• Be tech savvy and familiarize yourself with multiple different benefit administration systems.
• Remain accountable for accuracy, integrity, and timeliness of all client programs and projects.
• Communicate expertly and effectively, both verbally and in writing.
• Showcase problem solving skills and remain flexible and agile in an ever-changing environment

 
What You Can Expect From Us

• Salary Range - This starting salary for this position ranges from $45,000-$55,000 and will be based on experience, credentials, and skill set.
  
  
• Flexibility - This is a work-from-home position, allowing you the flexibility to balance your professional and personal life while contributing to the success of our agency. If you live in the Tampa Bay area, we may occasionally ask you to visit local clients, or to come to the office from time to time to enable efficient collaborative efforts.
  
  
• Personalized Benefits – It’s no secret that designing valuable employee benefit programs is our specialty, so we will customize an employee benefits package to fit your specific needs.
  
  
• Professional Development – We see the potential in everyone. Want to obtain your life and health license? Master a new skill? We support the willingness to always be learning to better yourself and advance your career.
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