The world is so different today than it was just a week ago. COVID-19 (Coronavirus) is sweeping through our nation and across our world. Uncertainty is at an all-time high, and we’re experiencing a complete disruption of life as we know it.
On top of the strain of adapting our own lives to this new normal, employers and HR leaders are now also responsible for the health and welfare of their company’s employees. Not to mention, many of us in these roles are currently in uncharted waters when it comes to knowing what to do and how to do it. Especially now, in times of crisis, what and how you communicate with your employees is crucial.
Find ways to keep your employees engaged and listening, while empathizing with their greatest concerns.
This is a chaotic time for everyone – for leaders, managers, and employees alike. It’s a good idea to try and keep things as normal as possible to provide some stability, like keeping recurring meetings scheduled and encouraging employees to maintain their regular routine. Let employees know where critical updates will be shared, and aim to use channels that are already familiar to them. Try to ensure that your communication method doesn’t add unnecessary stress.
If this seems like a daunting task, it’s not. Start with leveraging the communication tools that you already have in place, and supplement with other free or low-cost resources. Here are some things employers can do right now to help communicate more effectively during this coronavirus crisis.
And most of all, be as flexible and supportive as you can to meet employees’ needs. Assure them that you’re committed to their safety and wellbeing. Remember that a lot of employees are living a new day-to-day, very different from their normal work routine. Many of them are transitioning to working remotely, and they have new surroundings, interrupted childcare, and lots of uncertainty. The best thing you can do for your employees is to remain cool, calm, and collected while showing gratitude and acknowledging that every person there is critical to the company’s future success.
Stay healthy. Stay strong. Stay home.
And don't forget, we're all in this together. 💘
Chief Engagement Officer, Grooms Benefit Solutions
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